For an additional $5 per booking, you may add our Booking Flexibility Option during checkout.

This optional add-on allows you to reschedule your Winter Wonderscape reservation to another available event date and time if your plans change. Requests to reschedule must be made before your scheduled visit, and new reservations are subject to availability, but we do our best to accommodate all changes.

 The Booking Flexibility Option covers:

- Changes to your reservation due to changes in your personal plans.
- One or more date or time changes, based on availability.
- The entire booking for one flat fee of $5, regardless of the number of tickets purchased.

The Booking Flexibility Option does not cover:

- Refunds for unused tickets.
- Changes requested after your scheduled reservation time has passed.
- Sold-out dates or time slots.
- Event cancellations initiated by Reiman Gardens.

If Reiman Gardens cancels Winter Wonderscape due to severe weather or other unforeseen circumstances, all affected guests will be contacted with available rebooking options regardless of whether the Booking Flexibility Option was purchased. The Booking Flexibility Option is intended solely for guest-initiated schedule changes and must be added at the time of checkout. Booking Flexibility cannot be added to a reservation after tickets have been purchased.

Why is there a fee for rebooking?

Winter Wonderscape welcomes thousands of guests throughout November and December, and each reservation change requires individual staff assistance to locate availability, move tickets, and update the booking. In past seasons, the volume of these requests has required the equivalent of an additional full-time staff member throughout the month of December dedicated to managing reservation changes.

The $5 Booking Flexibility Option helps offset the staffing required to provide this additional service while allowing us to keep the option available to guests who would like the added flexibility. The fee is charged per booking—not per ticket.

This year, the entrance to Winter Wonderscape is different than in past years. All visitors will enter at our Main Entrance across from parking lot S1. Please look for the marked signage.

The path is approximately ¾ of a mile, is under 5% slope and takes 40-90 minutes to walk in entirety. Visitors are welcome to walk the loop more than once. 

The entire path is ADA accessible. 90% of the path is paved. We apologize, but we are not able to check out our wheelchairs or mobility scooters during this event due to liability issues. You are welcome to bring your own motorized mobility scooters or wheelchairs. If you need special accommodations, please contact the Director of Guest Services at 515-294-8994 or rrule@iastate.edu.

Bathrooms are located in our Main Building (at the beginning of the route), Hunziker House (near the s'mores) and at Sycamore Falls (mid-way through the route). These are included on the map below. Please note that our paths are ONE WAY. See 2026 Route Map for details.

Be sure to dress for the weather - it may be cold, rainy, snowy/icy, and/or windy. Strollers, wheelchairs, and motorized mobility scooters are welcome. No bicycles, skateboards or other vehicles are allowed. We apologize but we are not able to check out Reiman Gardens' wheelchairs or mobility scooters during this event. You are welcome to bring your own motorized mobility scooters or wheelchairs. No animals are allowed unless they are service animals. Please do not bring pets or emotional support animals.

Reiman Gardens is located directly south of Jack Trice Stadium at 1407 University Blvd. in Ames, Iowa. If you click on Reiman Gardens in the map below (left) a pop up box with a link to directions will appear in the top left corner. Click the link to be taken to Google maps where you can find directions from your location. 

You must enter the parking lot from University Blvd. or South 16th Street. Please be aware that Apple Maps may incorrectly direct you to enter from Beach Ave. Beach Avenue is EXIT ONLY.

The entrance to Winter Wonderscape is at our Main Entrance directly across from parking lot S1.

Please note: Reiman Gardens will close early at 4:00 p.m. to setup for Winter Wonderscape on the following dates: November 27 & 29, December 4, 5, 6, 11, 12, 13, 18, 19, 20, 21, 22, 23, 26 & 27.

Last entry on those days will be 3:00 p.m. and all visitors must leave the gardens by 4:00 p.m.

There are no refunds or exchanges on any special event registration, though reservations may be transferred to another person or persons for the same date, time and price category you registered. Registrations are not refunded for any inclement weather including, but not limited to, snow, wind, rain or cold or extreme temperatures. Event will be held rain or shine. In the event of extreme weather conditions that threaten the safety of our visitors, volunteers and/or staff, Reiman Gardens reserves the right to cancel this event and issue refunds or transfers to another date.

Please note that PayPal is the payment processing system used for purchases to programs/events at Reiman Gardens. You do NOT need to have a PayPal account to pay with a credit card. Transactions will appear as PayPal, Iowa State University on your credit card statement.