Important Info


Online Ticket Sales

Tickets must be purchased online in advance, not in person or over the phone.

Days/Entry Times

All tickets are for a specific day and entry time window (ex. 6:00 – 6:30 p.m.). You must enter during your time window but may stay as long as you like. We encourage you to visit after 7:30 p.m. to avoid larger crowds. The final ticket entry time will be 8:00 p.m. each night, with the show ending at 9:00 p.m. All guests must leave by this time.

QR Codes Required for Check In

After purchasing tickets you will receive a confirmation email that includes a “Go to your tickets” link. Please click on this link to view your tickets. See a sample ticket below. You will need to either print your tickets or have them available on your phone when you check in for the event. We will scan the QR code on the ticket to check you in. 

 

Winter Wonderscape sample ticket

Refund/Cancellation Policy

There are no refunds or exchanges on any special event registration, though reservations may be transferred to another person or persons for the same date, time and price category you registered. Registrations are not refunded for any inclement weather including, but not limited to snow, wind, rain or cold or extreme temperatures. Event will be held rain or shine. In the event of extreme weather conditions that threaten the safety of our visitors, volunteers and/or staff, Reiman Gardens reserves the right to cancel this event and issue refunds or transfers to another date.

Important note about credit card statements and Paypal

Please note that PayPal is the payment processing system used for purchases to programs/events at Reiman Gardens. You do NOT need to have a PayPal account to pay with a credit card. Transactions will appear as "PayPal, Iowa State University" on your credit card statement. 

Please read your confirmation email carefully!

Your confirmation email will include important information about Winter Wonderscape. Please take the time to read through everything.

For any questions, ticket changes or trouble registering please email us at rgregistration@iastate.edu

The entrance to Winter Wonderscape is at our East Entrance and not our Main Entrance. This will be marked by signage.

The path is approximately ¾ of a mile and is under 5% slope and takes 40-90 minutes to walk in entirety. Visitors are welcome to walk the loop more than once. 

The entire path is ADA accessible. 80% of the path is paved. We apologize, but we are not able to check out our wheelchairs or mobility scooters during this event due to liability issues. You are welcome to bring your own motorized mobility scooters or wheelchairs. If you need special accommodations, please contact the Director of Guest Services at 515-294-8994 or rrule@iastate.edu.

 

Bathrooms are located in our main building, Hunziker House and at Sycamore Falls. These are included on the map below. Please note that our paths are ONE WAY, so if you would like to use the restroom before you start, we ask you return to the start of the path, which is also marked. See 2024 Route Map for details.

Be sure to dress for the weather - it may be cold, rainy, snowy/icy, and/or windy. Strollers, wheelchairs, and motorized mobility scooters are welcome. No bicycles, skateboards or other vehicles are allowed. We apologize but we are not able to check out Reiman Gardens' wheelchairs or mobility scooters during this event due to liability issues. You are welcome to bring your own motorized mobility scooters or wheelchairs. No animals are allowed unless they are service animals. Please do not bring pets or emotional support animals.

Please note: this is an outdoor light show, featuring various displays in multiple locations which may include flashing or strobing lights.

Some smart phones and GPS list Reiman Gardens and our mailing address in the wrong location. Instead of entering Reiman Gardens or our address, enter into the map’s search field “intersection of University Blvd and South 16th Street." 

 

Please note: Reiman Gardens will close early at 4:00 p.m. to setup for Winter Wonderscape on the following dates: December 5, 6, 7, 12, 13, 14, 19, 20, 21, 23, 26, 27, 28.

There are no refunds or exchanges on any special event registration, though reservations may be transferred to another person or persons for the same date, time and price category you registered. Registrations are not refunded for any inclement weather including, but not limited to, snow, wind, rain or cold or extreme temperatures. Event will be held rain or shine. In the event of extreme weather conditions that threaten the safety of our visitors, volunteers and/or staff, Reiman Gardens reserves the right to cancel this event and issue refunds or transfers to another date.

Please note that PayPal is the payment processing system used for purchases to programs/events at Reiman Gardens. You do NOT need to have a PayPal account to pay with a credit card. Transactions will appear as PayPal, Iowa State University on your credit card statement. 

 

The Butterfly Wing, Gift Shop, and RG Express Train Exhibit are NOT open during this event. Please join us during our normal daytime hours to visit these attractions.