Online Ticket Sales
Tickets must be purchased online in advance, not in person or over the phone.
Days/Entry Times
All tickets are for a specific day and entry time window (ex. 6:00 – 6:30 p.m.). You must enter during your time window but may stay as long as you like. We encourage you to visit after 7:30 p.m. to avoid larger crowds. The final ticket entry time will be 8:00 p.m. each night, with the show ending at 9:00 p.m. All guests must leave by this time.
QR Codes Required for Check In
After purchasing tickets you will receive a confirmation email that includes a “Go to your tickets” link. Please click on this link to view your tickets. See a sample ticket below. You will need to either print your tickets or have them available on your phone when you check in for the event. We will scan the QR code on the ticket to check you in.
Refund/Cancellation Policy
There are no refunds or exchanges on any special event registration, though reservations may be transferred to another person or persons for the same date, time and price category you registered. Registrations are not refunded for any inclement weather including, but not limited to snow, wind, rain or cold or extreme temperatures. Event will be held rain or shine. In the event of extreme weather conditions that threaten the safety of our visitors, volunteers and/or staff, Reiman Gardens reserves the right to cancel this event and issue refunds or transfers to another date.
Important note about credit card statements and Paypal
Please note that PayPal is the payment processing system used for purchases to programs/events at Reiman Gardens. You do NOT need to have a PayPal account to pay with a credit card. Transactions will appear as "PayPal, Iowa State University" on your credit card statement.
Please read your confirmation email carefully!
Your confirmation email will include important information about Winter Wonderscape. Please take the time to read through everything.